Jerome Patrick — Fredericksburg, VA
Military systems operator turned service designer who builds what he designs. A decade redesigning how complex organizations serve people — from Navy personnel systems to AI tools shipped inside federal agencies to live marketplace startups founded from nothing.
Work
These aren't case studies. They're products in production — used by real people, run by real teams, built by hand.
An AI-assisted social listening and article analysis tool conceived, designed, and built for a seven-analyst federal team. Standardized intelligence reporting and freed analysts for higher-value work. Now live as a public product at storygoggles.com.
A two-sided marketplace connecting food trucks, consumers, and venues through real-time discovery and booking. Founded from scratch — discovery research, service design, team building, and product roadmap all owned in-house. IdeaFest Finalist.
Evaluated the USPS passport appointment service end to end. Developed current-state and future-state service maps that identified friction across scheduling, mobile usability, and error recovery. Prototyped redesigned workflows and facilitated stakeholder review sessions with business, IT, and customer-facing teams to validate improvements.
Craft
I
Every product decision is grounded in what real people actually do — not what they say they'll do. Discovery research, journey mapping, and co-creation workshops aren't deliverables. They're how I think.
II
Most designers hand off a recommendation and walk away. I architect and build the tools the research calls for. StoryGoggles wasn't a brief — it was a problem I saw and solved.
III
Good service design accounts for every touchpoint — digital, human, operational. I work from the frontline user back to the executive suite, because the experience is the whole system, not just the interface.
Credentials
University of Virginia
Product Management Certification
2024
IDEO U
Foundations in Design Thinking
2022
Productboard Academy
Build Outcome-Driven Roadmaps
2024
Foundations of UX Design
2023
Amplitude
Analytics Foundations
2024
Kaplan University
MBA, Marketing
Graduate
Codecademy
HTML & CSS
2021
U.S. Government
Active Secret Clearance
Current
Tools
Contact
Available for service design consulting, AI product work, and collaborations that solve real problems for real people.